The experience of Citizens Advice Bureaux gives us a unique, fresh insight into the problems faced by people living in the UK.

Citizens Advice collects evidence of CAB clients’ problems and uses this to campaign for changes in national and local policies and services. We have a key role in speaking up for clients, raising issues brought into bureaux, contributing to public debate and informing legislation.

Our policy/campaign work covers a huge range of issues including consumer, debt, housing, benefits, immigration, employment, legal matters and health. We work with policymakers, regulators, MPs, Assembly Members and service providers.