020 3166 0953*












*local rate.

The telephone assessor will take you through an initial assessment to determine the best way in which we can help you. This might be through

• Providing you with information such as factsheets or leaflets
• Directing or transferring you to another service
• Referring you to an adviser if your enquiry is complex
• Or referring you to a specialist service either here at the bureau or with a partner agency

There is a high demand for our service and we receive most of our calls at the beginning of each session between 10 and 11 am.

Please see our Information section for details of how to access information and advice on the internet and also for details of other national and local services who may be able to help you.

This timeline will show you when changes to Benefits will affect Kingston residents, if you are worried about how this may impact on you, here is some useful information. You may also find the Personal Independence Payment tool useful to check your entitlement.


Please check out the new CAB online service or for under 25s for:

  • practical, reliable, up-to-date information on a wide range of topics, including benefits, housing, employment and debt, consumer and legal issues
  • details of reliable sources of advice if you need more help, including your local CAB
  • information in English, Welsh, Bengali, Gujarati, Punjabi, Urdu and Chinese
  • useful factsheets to print off

  • Speak to an Assessor

    Call us on 020 3166 0953 between 10am - 1pm, Monday to Friday

  • Worried about how you will be affected by changes to Welfare Benefits?

    You may have heard in the media that there will soon be significant changes in welfare benefits. Here is some information about this

  • Concerned about debts?

    The following pages will give you the information you need to make the right choices, including help to deal with your debt problems, how to avoid losing your home and how to get your finances back into shape.
  • Problems at work?

    Here you can find out more about those rights and how to solve problems. There is also information on what help is available if you're looking for work.
  • Do you have a question about housing?

    On these pages you can find information about how to go about renting or buying a home or just finding somewhere to live
  • Make a donation using Virgin Money Giving