Internal and external factors

Maintaining external quality accreditation is essential for the charity. We passed the Citizens Advice Quality and Organisational audit in 2005-06 and we continued to maintain audit standards with systems for record checking, independent file reviews and support for staff with development needs.

Partnership work has continued and includes:
Advisers' Forum (13 agencies), Students project with Kingston University, Community building, Community adviceshop, Domestic violence one stop shop, Thames Valley Housing Association project, Kingston Churches Action on Homelessness, Kingston Race and Equalities Council, Age Concern, Kingston Voluntary Action, Voluntary Sector Board, Procurement Steering Group, Community leadership forum, South West London Law Centre, South West London Advice Agencies Partnership, Work with solicitors, Big Lottery Advice Plus 2 bid.