With reference to securing and increase our income, we secured continuation of:
We also continued to implement the funding strategy - priority areas for year two are:
KCAB case examples:
Couple with 2 young children, in receipt of Job Seeker’s Allowance. Had RBK council tax arrears that had gone to the bailiff . Client had arranged to pay £5 per week following visit by bailiff in Nov 06. She made one payment but then failed to keep up with the payments. Bailiff returned to take her goods to the value of the debt. We contacted council to ask them to call back from bailiff on grounds of vulnerability & accept direct deductions from benefit. When contacted RBK told us the debt had now been paid in full & shouldn't be with bailiffs but they had “overlooked” to inform the bailiff. Debt written off – still awaiting full details of payments etc to consider complaint/compensation .