Contact us with new enquiries on our assessment line
Monday to Friday : 10am – 1pm
020 3166 0953
(Phone calls charged at local rate)
The telephone assessor will take you through an initial assessment to determine the best way in which we can help you.
This might be through:
- Providing you with information such as factsheets or leaflets
- Directing or transferring you to another service
- Referring you to an adviser if your enquiry is complex
- Or referring you to a specialist service either here at the bureau or with a partner agency
There is a high demand for our service and we receive most of our calls at the beginning of each session between 10 and 11 am.
Please see our Information section for details of how to access information and advice on the internet and also for details of other national and local services who may be able to help you.
You may also find the Personal Independence Payment tool useful to check your entitlement.
(* Phone calls charged at local rate)